Refund Policy

Refund Policy: Saber Verse

Thank you for shopping with us at Saber Verse. We want you to be completely satisfied with your purchase, and we strive to provide the best possible products and customer service. This Refund Policy outlines our guidelines and procedures for handling refunds and returns. By making a purchase on our website, you acknowledge and agree to the terms set forth in this policy.

Eligibility for Refunds:

1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support team within [number of days] days of receiving your order. We may request additional information or evidence, such as photographs, to assess the situation. Once we confirm the damage or defect, we will provide you with instructions for returning the product and offer you a replacement or a refund.

1.2 Incorrect Product: If you receive a product that is different from what you ordered, please contact our customer support team within [number of days] days of receiving your order. We may request information or evidence, such as photographs, to verify the error. Once we confirm the mistake, we will provide you with instructions for returning the product and offer you a replacement or a refund.

Return Process:

2.1 Authorization: All returns require prior authorization from our customer support team. Please contact us to initiate the return process and obtain a return authorization number.

2.2 Condition of Returned Products: Returned products must be in their original condition, unused, and with all original packaging and tags intact.

2.3 Return Shipping: You are responsible for the shipping costs associated with returning the product, unless the return is due to a damaged, defective, or incorrect item.

Refund Processing:

3.1 Refund Options: Upon receiving and inspecting the returned product, we will process your refund. Depending on the circumstances, we may offer a refund in the original form of payment or provide store credit.

3.2 Refund Timeframe: Refunds will be processed within [number of days] days of receiving the returned product. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment processor.

Non-Refundable Items:

4.1 Final Sale Items: Certain items, such as [specific items], may be designated as final sale and are not eligible for returns or refunds.

4.2 Digital Products: Digital products, including downloadable content or online courses, are non-refundable once accessed or downloaded.

Customs Tax and Refund Policy:

Customer Responsibility:

When ordering products from "Saber Verse" for international delivery, please be aware that the shipping is provided to you free of charge. However, it is essential to note that customs duties and taxes may be applicable in your country. Therefore, it is the sole responsibility of the customer to pay any customs duties and taxes associated with their order. Failure to pay these charges may result in the courier returning the product to our warehouse.

Effect on Refunds:

If a customer fails to pay the required customs tax, resulting in the courier returning the product to our warehouse, the customer will not be eligible for a refund. We understand that customs regulations vary by country, and it is crucial for customers to be informed about and prepared for any additional charges that may arise during the import process.

We encourage all customers to review their country's customs regulations and be prepared to pay any applicable customs duties and taxes to ensure a smooth and successful delivery of their "Saber Verse" products.